Incident Details

This page contains all current information on the status of this incident.



Start

2021-04-27 11:00:00 UTC


End

2021-04-29 12:53:46 UTC


Severity

Major Outage


Current Status

Resolved


Services Impacted

- N-central (hosted version) (Americas)


Description

N-able N-central (hosted version) [Americas]

N-able has implemented the fix, and we continue to monitor



Timeline

2021-04-29 12:53:46 UTC

N-Able has implemented the fix, and this issue should be resolved.

2021-04-28 22:59:13 UTC

We are continuing to experience outages with NCOD 104 and NCOD 410. We have attempted several fixes which temporarily restored functionality. Unfortunately, however, services have not been permanently restored. Our engineering team is continuing to work on this emergency priority issue to restore services as soon possible. We will provide timely updates as information becomes available and progress is made.

2021-04-28 17:02:26 UTC

N-able is continuing to investigate the root cause of this issue. Please check back for updates.

2021-04-28 00:25:34 UTC

We identified cause of the issue and are working on the solution.

2021-04-27 11:00:00 UTC